Emergency call center al-Hol Camp

Destination country/region: Northeast Syria, al-Hol Camp

Period: March 2019 – June 2023

By setting up and financing an emergency call center (Operation Desk) together with our partner organization, the Kurdish Red Crescent, we were able to significantly improve coordination between medical facilities and with hospitals inside and outside the camp. As a result, patients are treated more quickly at the appropriate health center and their resources are used more effectively and efficiently.

More than 60,000 people live in al-Hol Camp and can receive medical care from mobile teams and at inpatient treatment points, clinics and field hospitals in the camp. Despite this, the medical care situation remains strained. Effective and efficient use of existing resources is therefore imperative.

Operation Desk for smooth transfer of patients

Centralized coordination at the Operation Desk benefits health facilities and patients alike: The former save the effort of finding suitable treatment places for their patients, while the latter get to the facility best suited to their needs more quickly.

The Operation Desk organizes all urgent treatments, emergencies and referrals to hospitals outside the camp with the help of a total of six ambulances. CADUS covers the costs for nine staff members, who ensure the 24/7 operation of the Operation Desk, as well as four drivers and two vehicles.

Handover to KRC

Since May 2021, our partner organization KRC has taken over a major part of the work and managed the Operation Desk. They coordinate the distribution of emergencies and patients and manage the daily work. We support KRC with quality control and monitoring, which means, for example, we analyze the medical cases and identify gaps in the health structure in al Hol or give monthly updates to other health actors.

By CadusPR

  • 18 months ago, when we first started, everything happened very quickly. The kid needed a name. We didn't waste a lot of time and thought, too much had to be done... events went head over heels. Anyway, content was more important than the cover. 

    Published On: August 29th, 2015
  • Die zeitgleich geführten Offensiven verschiedener kurdischer Kampfverbände auf beiden Seiten der syrisch-irakischen Grenze sind vorerst abgeschlossen, beziehungsweise weit genug von unseren üblichen Einsatzorten entfernt. Das hieß für uns, dass sich das nächste Medic-Team letzte Woche auf den Weg machen konnte.

    Published On: February 14th, 2016
  • Die Ereignisse in Paris haben auch uns am Wochenende wieder sprachlos zurückgelassen. Ebenso wie die Anschläge in Beirut, Baghdad, im Yemen, in Taiz, in Mokha, in Nairobi; und diese Liste ist nicht abschließend.

    Published On: February 14th, 2016

Stay informed about our missions, events and humanitarian emergency aid topics – with our newsletter!

Newsletter Anmeldung

Ich stimme der Verarbeitung meiner persönlichen Daten (eMail) zu

Ich stimme dem Empfang des Newsletters zu

Spende für unabhängige humanitäre Nothilfe

Deine Spende macht es möglich, dass wir unsere Ressourcen und Fähigkeiten dort einsetzen wo sie am dringendsten gebraucht werden.